Trigger Workflow – Email/SMS Notifications

Trigger/workflow – Email/SMS Notifications to Client/Yourself (New Lead)

Modified on: Mon, 19 Sep 2022 at 12:09 PM

Send an email Trigger/Workflow or SMS notification to your client(s) and/or yourself when a lead is added to a campaign:

How To Send Internal Notifications For Workflows

Set Up A New Workflow

Click on Start from scratch

Trigger Workflow Click on Start from scratch

Click on Create workflow

Trigger Workflow Click on Create

Add New Workflow Trigger

Click on Add New Workflow Trigger
 

Once you configured the workflow trigger:

Click on Add your first Action

Click on Add your first Action
 

Click on Send Internal Notification

Click on Send Internal Notification

Choose the type of notification:

Choose the type of notification

Email notification

Email notification

Internal notification:

Internal notification

SMS notification

SMS notification

Rate Limiting On Workflow Notifications

We have added Rate Limiting for Internal Notification action of workflows.

The current rate limits are

  • 500 notifications / 5mins for each user (Per workflow)
    • In the case of email, 500 notifications per 5 mins, per user email
    • SMS, 500 notifications per 5 mins, per user’s phone
    • In the case of in-app notifications, it is 500/5mins per user ID

We will skip any notifications that are sent after breaching this limit.

Why was this done, and how will this help?

  • Because no limit was enforced, there were several updates made to a specific conversation of a user.
    • Let’s say you put 300k contacts into a workflow
    • In the internal notification, you are sending a mail to a particular user (in most cases we have seen customers set up to send a notification to themselves)
    • Now this particular user mail will get 300k emails.
    • Because of this, we will update the user’s conversation 300k times within a few seconds/minutes.
    • This introduced an overall delay in processing workflow actions.

The rate-limiting should have good gatekeeping for these events, and also prevent customers from sending bulk emails to and particular user.

 

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