SMTP and Mailgun Service Configuration
Modified on: Thu, 28 Sep, 2022 at 6:19 PM
In location Settings -> SMTP and Mailgun Service
Forwarding Address
You will receive the email replies not only in the Conversation view, but also in your personal email inbox.
When you reply to the leads’ email in your inbox outside Phalera, your reply will not sync back to Phalera.
BCC Emails
You will receive every email that goes out from that location.
Forward to assigned user
The assigned user to the lead will receive the email replies in their user email.
Enable Reply Tracking
There’s not an option to enable reply tracking for Mailgun since it’s directly integrated with the Receiving route set up in Mailgun.
If I mask the sender email like testing@gmail.com, the reply-to address will show as testing@replies.subdomain.com, which is the Mailgun subdomain we set up for the location in agency Settings-> Mailgun. Replies will still appear correctly in the Phalera location account’s Conversation tab.
When reply tracking is enabled
The highlighted email shown in the screenshot below will be the reply-to email address. So we can capture the email replies back into the Conversation tab to read, manually respond or trigger a response using tags, etc. This will be the limitation of using SMTP integration.
Note that we are not able to get email replies back to the Conversation tab if we copy the highlighted email below and send a direct email/ initiate a new email thread with it. We will need to reply to the email sent from the system.
When reply tracking is disabled
The highlighted email shown in the screenshot below will be the reply-to email address. We will not be able to capture the email replies back into the Conversation tab. But responses will be going to the configured sender email in the inbox.
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