Cannot find contacts in live transfer window – warm transfer Modified on: Tue, 18 Oct, 2022 at 2:53 PM The transfer won’t give you a list of contacts. The idea is that an agent is on a call with the customer already and he wants to transfer the call to his colleague. …
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What Causes AN SMS To Fail? Modified on: Tue, 18 Oct, 2022 at 5:45 PM A text message in a campaign can fail due to the following reasons: 1. Twilio rejects the number 2. Bad/ landline number 3. Message not sent by Twilio 4. Message sent but never delivered For more information on why a …
Moving Twilio numbers across Phalera locations Modified on: Tue, 18 Oct, 2022 at 5:45 PM Table of Contents Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. How to move numbers across locations: 1. Click on Settings 2. Click on Twilio 3. Click on Move …
Incoming SMS only shows up in Conversation / not forwarding to the forwarding number Modified on: Tue, 18 Oct, 2022 at 5:45 PM We will only receive the inbound messages in the Conversation tab using Phalera’s mobile app and web app. Incoming SMS will not be forwarded to the forwarding number You set up …
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Incoming or inbound SMS message showing as calls / not showing at all Modified on: Tue, 18 Oct, 2022 at 5:45 PM When inbound SMS is not coming into HighLevel Try to reset Twilio number if you are NOT on Leadconnector phone system: Login to https://www.twilio.com/login Go to the top right -> Click Account -> …
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Voicemail For Company And For Users Modified on: Tue, 11 Oct, 2022 at 11:49 PM Where To Upload Voicemail Files Voicemail files (mp3 format) can be set in two different places: 1) Voicemail For Users – Account > Settings > Team Management tab > Edit user > Call & Voicemail Settings 2) Voicemail For …
Call Status Workflow Trigger Setup Modified on: Wed, 5 Oct, 2022 at 6:14 PM Two ways to capture Call results: 1. Call Connect feature This feature requires that the receiver press a key in order to connect the call, this will result in higher accuracy for call reporting. After you enable this option, you will …
Call Tracking and Missed Call Text Back Through Google My Business Modified on:Wed, 5 Oct, 2022 at 6:11 PM Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from Google My Business listings without any risk as far as SEO (moving …
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What is the file size limit of an attachment to an SMS or an Email? Modified on: Tue, 11 Oct, 2022 at 3:21 PM SMS carriers and Email Providers have attachment file size limitations to prevent deliverability issues and to make sure that their servers are not overloaded with hefty file sizes while millions …
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Move Twilio Numbers From One Twilio Account To Another Modified on: Tue, 27 Sep, 2022 at 11:56 AM Twilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather the following information: Phone Number(s): The full phone number(s) you wish to move. Losing Account SID: …
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