Call Tracking and Missed Call Text Back Through Google My Business

Call Tracking and Missed Call Text Back Through Google My Business

Modified on:Wed, 5 Oct, 2022 at 6:11 PM


Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from Google My Business listings without any risk as far as SEO (moving the business’s real phone number to the secondary slot has not been found to negatively affect rankings).

 

The Phalera Google My Business integration now enables you to automatically move your client’s main business number to the secondary slot and add their Phalera number to the first slot.

 

When you toggle on GMB Call Tracking, the following happens: 

  • If the phone number in GMB is already linked on your Phalera Account, nothing will be changed as the business’s calls are already being tracked in Phalera.

  • If the phone number in GMB is also the forwarding number for the number in the Phalera Account, Phalera will move the current number to the secondary slot and add the linked number in the primary slot. 

  • If the phone number in GMB is not the forwarding number for any of the numbers in the corresponding Phalera Account, Phalera will move the current number to the secondary slot, add the number in Phalera to the primary slot, and set the current number as the forwarding number for the number in the Phalera Account.

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